Customer Service Process Flow
End-to-end support from enquiry to after-sales technical support.
1
Customer Enquiry
Receive customer request via email, phone, website, or messaging.
2
Technical Consultation & Solution Proposal
Clarify requirements and propose the best-fit solution and options.
3
Quotation Submission
Submit quotation with scope, lead time, terms, and technical notes.
4
Order Confirmation
Confirm PO, specs, quantities, delivery plan, and payment terms.
5
Production & Manufacturing
Prepare materials, schedule production, and execute manufacturing.
6
Quality Control (QC)
Inspect per standards: incoming, in-process, and final inspection.
7
QC Report to Customer
Provide QC report, test results, photos, and compliance documents.
8
Delivery & Logistics
Pack, arrange shipping, share tracking, and manage customs if needed.
9
Installation & Training
On-site/remote setup, commissioning, and operator training.
10
After-sales Technical Support
Warranty support, troubleshooting, spare parts, and maintenance guidance.
Product Manuals & Datasheets
Click to view or download PDF documents.
Engineering Service
Click to fill out the form if you would like to request our technical support service.
We provide professional engineering support for all machines and equipment used in the electronics manufacturing industry — including installation, troubleshooting, process optimization, and maintenance consulting.